Returns Policy

In addition to your right to cancel, you can return unwashed and unworn products bought in the the UK on this website by mail with valid identification within 14 days of your order date. Refunds will only be issued to products that are not personalised. Defective items can be returned for replacement or refund but you must notify us of this by phone or by email within 3 days of delivery. 

Certain products are available exclusively online through the website. These products may be subject to different return or exchange policies, which shall be indicated where applicable.

Shipping and handling charges paid on your original shipment are not refundable when you use our returns by mail. All swimwear and jewellery must have any hygiene seals intact to be eligible for return or exchange.

This does not affect your statutory rights.

Right to a Refund

The refund period ("cancellation period") will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to a refund, you must inform us (Dollymix Boutique Limited) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail). you may use the attached model refund form, but it is not obligatory. This form should be sent to us either by email to customerservices@dollymixboutique.com or by post to Dollymix Boutique Limited, Dixon House, Old Heath Road, Wolverhampton, WV1 2BF United Kingdom, for the attention of customer services.

To meet the refund deadline, it is sufficient for you to send your communication concerning your exercise of the right to a refund before the cancellation period has expired. Please note that the refund and cancellation policy do not apply to any personalised goods as they are exempt from this legislation.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your refund from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Refunds Policy

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you return a product for any other reason, we will examine the item and notify you of your refund via email within a reasonable period. Refunds will be processed within 30 days of the day you inform us you wish to return the product. Except if exercising your right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail or store.

Products returned as a result of a defect will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please ensure you return these to us as soon as possible, indicating what the defect is in a specified manner on the invoice.

We do not offer refunds on personalised products unless it is faulty or a mistake on our behalf. If you would like to return the item(s) they must go through the return facility where you can acquire an RMA otherwise your return will not be accepted.